Frequently Asked Questions (FAQ) for Sabina Silver Studios:

Q: How long will it take to receive my order?
A: Orders within the Netherlands typically take 1-3 days to arrive after email confirmation. For international orders, delivery generally takes 7-21 business days, depending on the destination.

Q: Do you ship internationally?
A: Yes, we ship worldwide to 64 countries. If your country is not listed, feel free to send an email to sabinasilverstudio@gmail.com, and we can work something out.

Q: Do you offer larger print sizes?
A: Yes, we can accommodate prints up to A0. Please reach out by email for more information!

Q: Do you offer framed prints/canvas prints?
A: Unfortunately, we do not offer framed or canvas prints at the moment.

Q: What is your shipping policy?
A: All orders are processed within 2-3 business days before dispatch. For domestic orders (within the Netherlands), you can expect delivery in 1-3 days after receiving your tracking information.
For international orders:

  • United Kingdom (UK):

    • Standard Shipping: 5-7 business days

    • Express Shipping: 2-4 business days

    • Shipping cost is calculated at checkout based on size and weight

    • Buyers are responsible for UK import taxes, duties, and customs fees.

  • Worldwide Shipping:

    • Standard International Shipping: 7-21 business days (varies by destination)

    • Express International Shipping: 3-7 business days (where available)

    • Shipping cost is calculated at checkout based on destination, size, and weight

    • International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number to follow your parcel’s journey.

Q: What if my package is lost or delayed?
A: While we are not responsible for shipping delays due to customs or postal disruptions, we will assist you in tracking your order. If your package is lost, please contact us as soon as possible.

Q: What is your refund policy?
A: We have a no-refund policy due to the nature of our products, everything is printed on demand. However, if you receive incorrect or damaged items, please contact us at sabinasilverstudio@gmail.com with photos to show proof, and we will arrange a replacement. By purchasing from Sabina Silver Studios, you acknowledge and agree to this no-refund policy.